Withdrawal
The Customer has 14 calendar days from receipt of the last of the products purchased in the same order to exercise the right of total or partial withdrawal. To return, you must contact BALLIU by email. The refund will be made by the same means that was used to pay. Once we receive the returned product and verify its condition, we will proceed to refund the amount paid for the product, within a maximum period of 14 days.
The product must be returned in perfect condition, without signs of use and in its original packaging. The Customer is responsible for any diminished value due to handling of the products other than what is necessary, which means that the exercise of the right of withdrawal is not permitted in these cases. In order to exercise these rights and guarantees, the Customer must present proof of purchase of the products.
The Customer shall bear the direct cost of returning the products, except in the event of an error in the shipment or a defective product on the part of BALLIU. Likewise, the Customer shall be responsible for managing the return shipment by the means he/she deems appropriate, always keeping the proof of shipment. BALLIU will not accept returns sent carriage forward nor will it arrange collection, unless previously agreed in writing. Returns of personalised products (out of catalogue) or custom-made products will not be accepted.
See more at general conditions of purchase
